Get in Touch

We keep our inbox structured rather than open-ended — it helps us get to the right message faster. Pick the route below that fits your reason for writing.

Flagging Inaccurate Information

If something on this platform is wrong — a bonus figure that no longer matches what the operator publishes, a regulatory status that has changed, a withdrawal time that does not reflect current practice — we want to know. Our editorial team reviews every substantiated correction. If the evidence stacks up, we update the listing, usually within 48 hours of confirming the change. If we disagree with your assessment, we will explain why.

Operators and Commercial Enquiries

Casino operators that want to discuss their current listing, submit updated information, or explore affiliate programme participation can write to the address below. A few things worth knowing before you do: listing decisions are made by the editorial team according to a fixed assessment process. Commercial conversations do not feed into ranking scores, and we do not accept payment for placement. What we can do is make sure your operator's information is current and accurate.

Everything Else

Feedback about the site, questions about how our scoring works, suggestions for operators we should add to our review pipeline, or anything else that does not fit the categories above — send it to the general address. We read everything but cannot guarantee a reply to every message.

Disputes with Casino Operators

We are not a complaints handler and cannot intervene between players and operators. If you have a grievance with a casino — a delayed withdrawal, a disputed bonus decision, a verification hold that has gone on too long — the correct route is through that operator's customer support team first, followed by the Alternative Dispute Resolution scheme registered with the UKGC if direct contact fails.

What we can do is factor sustained, unresolved complaints into how we rate and list an operator. If you have documented evidence of serious misconduct by a listed casino, sharing that with our editorial team may influence how we cover them going forward.

If You Need Gambling Support

We are not the right contact for this. The organisations listed below exist specifically to help — they are staffed by specialists, they are free to reach, and they are confidential. Please go directly to them.

• GamStop — Self-exclusion from all UK-licensed online gambling operators. One registration, every site.
  www.gamstop.co.uk
• BeGambleAware — Honest information about gambling risk, a self-assessment tool, and pathways to specialist support.
  www.begambleaware.org
• GamCare — Trained advisors available around the clock via the National Gambling Helpline.
  www.gamcare.org.uk